This agreement applies as between you, the User of this Web Site and Nothing But Padlocks, the owner(s) of this Web Site. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.
No part of this Web Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
The customer accepts full responsibility for the handling, storage and use of item(s) bought off the Nothing But Padlocks website. Any cost incurred by the customer for the use of a locksmith or other third party suppliers will be the customer’s sole responsibility regardless of product condition or fault.
Nothing But is not held legally responsible to its customers in the event of a burglary or damages to customer property or person. Use of padlocks or security items bought off the website is under the jurisdiction of the customer.
Definitions and Interpretation
"Nothing But Padlocks" means Nothing But Ltd (UK Company no. 6846714) trading as Nothing But Padlocks, 9-15 Grundy St, Liverpool, L5 9SG;
In this Agreement the following terms shall have the following meanings: "Account" means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Web Site;
"Carrier" means any third party responsible for transporting purchased Goods from our Premises to customers;
"Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
"Goods" means any products that Nothing But Padlocks advertises and / or makes available for sale through this Web Site;
"Service" means collectively any online facilities, tools, services or information that Nothing But Padlocks makes available through the Web Site either now or in the future;
"Payment Information" means any details required for the purchase of Goods from this Web Site. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
"Purchase Information" means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
"Premises" means our place(s) of business located at 9-15 Grundy St, Liverpool, L5 9SG;
"System" means any online communications infrastructure that Nothing But Padlocks makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users" means any third party that accesses the Web Site and is not employed by Nothing But Padlocks and acting in the course of their employment; and
"Web Site" means the website that you are currently using (www.nothingbutpadlocks.com) and any sub-domains of this site (e.g. subdomain.nothingbutpadlocks.com) unless expressly excluded by their own terms and conditions.
Nothing But has made every effort to ensure that all product information held on this website is accurate. Some information, including images and specification, are derived from third party sources such as manufacturers. Therefore we cannot be held responsible if this information is not completely accurate. The customer accepts that differences can occur in any product when it is being viewed and compared on a computer screen. The customer accepts that they will have no right to reject the product on the basis of minor cosmetic differences. For full information on our returns policy please see section 2.3. We reserve the right to change and remove any item from our catalogue at any time.
We maintain a competitive pricing policy; VAT will be charged at the rate applicable at the time of sale.
Prices of goods stated on the website may be subject to changes without any liability on the part of Nothing But Limited.
The total cost of your order is the price of the goods together including VAT and delivery charges. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.
Nothing But are under no obligations to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation email.
1.3 Placing an Order
Due to our security policy we encourage all orders to be made through the Website since this ensures that your credit card details are not exposed to any person and go directly to the bank for authorisation. Certain exceptions can be made and payments will then be taken over the telephone. These include disabilities, technical problems and orders exceeding an online transaction limit.
When you place an order through our website, we will send you an email confirmation that we have received the order. All orders are subject to these Terms and Conditions. Please check your order thoroughly before completing the order process.
All orders are subject to stock availability. If we are unable to supply any product that you have ordered we will inform you as soon as possible. If we are unable to contact you we will refund the purchase price of any unavailable products where payment has already been made. In the event that an out-of-stock product is part of an order, we will contact you via telephone or email to check you want to continue with the whole order before sending it out. If the order is no longer required a refund will be issued.
1.4 Changes or Cancellations
If you wish to change or cancel an order please contact our Customer Service team on 0800 612 7877 or 0151 2668606. Please have the Order Reference and date the order was placed to hand.
If your products have already been dispatched or delivered, you will need to follow our returns procedure.
1.5 Payments Methods
We accept Visa, Mastercard, Visa Delta, Visa Electron, Maestro, Solo and paypal in the near future
Nothing But also operates a purchase order system for customers with larger orders, who want to order on credit. New customers may be subject to credit checks and other security safeguards. Each order is invoiced accordingly allowing 30 days credit.
Once a purchase order is confirmed, the registered customer will receive an email with a link to a secure page of our website where the relevant invoice can be viewed and/or downloaded. Nothing But adhere to a strict paperless eco policy. We do not post invoices and only fax on request. It is the customer’s responsibility to download their invoices as described above and process accordingly within 30 days.
For full purchase order terms and conditions please see below
2.1 Faulty merchandise
On delivery if a fault is discovered in a finished product and this is not due to the way the product has been handled, stored, or displayed by the customer, a replacement product will be exchanged for the faulty product. Claims for damages or shortages must be submitted using our returns policy within 7 working days of receipt of the goods to arrange a replacement; otherwise we have the right to refuse replacement of the goods.
1) Most padlocks are designed for many years use. High security padlocks can last in excess of 10 years. Due to frequency and conditions of use many retailers and manufacturers don’t guarantee their products. At Nothing But, we personally guarantee all items up to 1 year, though most padlocks are built to last much longer. If a fault occurs within 1 year of purchase please follow our returns policy for a replacement as detailed in 2.3. The guarantee does not affect your statutory rights. Nothing But guarantees do not cover products that suffer corrosion, force attacks, vandalism or mis-use by the customer. It is the customer’s responsibility to purchase a product fit for purpose.
2) Nothing But Padlocks is a supplier of padlocks and not a manufacturer. As a result we are not liable or bound to supply a product on a continuing basis. We are only able to supply what is available from the manufacturers and therefore in the case of products being low of stock, discontinued, changed in specification or faulty and we can only do our best to offer a suitable alternative or solution. Genuine inability to supply is not a valid reason to cancel or demand a refund on previous purchases.
In line with UK statutory rights products sold via the website can be returned within 7 working days of date of purchase, subject to the following conditions:
1) All items must be returned in pristine and sealed condition (inside the original unopened packaging).
2) Returned items must appompany a cover note generated from www.nothingbutpadlocks.com/returns
3) Postage costs to send the items to us will be the responsibility of the customer unless the goods were faulty.
4) The refund will be made back to the original payment method and only once the item has been received at our Nothing But Padlocks, 9-15 Grundy St, Liverpool, L5 9SG. Any further orders will have to be made as a new order.
Faulty products or products that have developed a fault within 1 year of purchase are subject to the following conditions:
1) We will replace the item. Any postage costs for returning the faulty item and sending out a replacement will be the responsibility of Nothing But.
2) As part of our Environmental Policy, for orders weighing less than 1.5kg we require the customer to return the goods by Royal Mail 1st class or Standard Parcels.
3) Returned faulty items must be accompanied by a cover note generated from www.nothingbutpadlocks.com/returns
4) Im most cases the goods will need to be inspected before a replacement is dispatch. However we appeciate that if you have a security concern then a replacement may be dispatched immediately.
Refunds will be made directly back to the card used for the original purchase. Nothing But cannot refund by wire or cheque. For purchase order refunds please refer to the purchase order Terms and Conditions below.
For couriered items we run a next day guarantee for orders placed before 02:00pm. This does not include Saturday and Sunday delivery, products that state otherwise in the product specification, for customers using our purchase order system and for orders that require more than 20 keys to be cut. If you do not received your items within the guarantee period we will refund the postage and packaging.
In most cases Interlink will be the courier to deliver you package. They can deliver between 8am-5pm but usually before 12pm.
For items sent by standard post there is no guaranteed delivery. Royal Mail 1st classes usually take between 1-2 days for delivery. However, we will not resend items until 10 business days have passed and you have checked with your local Royal Mail Depot sorting office.
In most cases your order will be dispatched within 1 working day as long as all items are in stock. If there are item(s) out of stock we will contact you as detailed in section 1.3 of the terms and conditions. They next day guarantee will not apply for an order that includes out of stock items.
If you haven't received your order within the specified time or there is a problem with your order, please advise us within 7 working days. Delivery charges are based on the weight of the order and the region to which it will be posted. VAT is incurred in the delivery charges for service and packaging.
3.2 Non Delivery
For all couriered items, a tracking number will be emailed to the registered customer in order to trace their delivery. If you have not received your courier confirmation or received your goods within 48 hours please contact us.
For orders sent by the standard post/The Royal Mail please allow at least 72 hours for delivery. If you have not received your order after this time period, first contact your Royal Mail depot and if that is unsuccessful please contact us. Please note that we cannot replace or refund orders dispatched by the Royal Mail until:
• 10 business days after despatch if the item was sent via 'standard' post within the UK
• 5 business days after despatch if the item was sent via ‘recorded’ post within UK
• 20 business days after despatch if the item was sent via 'standard' or ‘recorded’ post to the EU and Europe
• 25 business days after despatch if the item was sent via 'standard' or 'recorded' post to Rest of the World
Nothing But shall have no liability to you unless you notify Nothing But within a total of 7 days of the date on which the goods were despatched to you.
Any personal data provided will be treated as confidential in accordance with the Data Protection Act 1998.
At point of purchase all customers will be added to our mailing list. There is an opt out option within your account settings; alternatively you can unsubscribed by following the link on the newsletter.
Nothing But Limited DOES NOT share its lists with any third parties. We will only use your information to provide you with information on the services and products we offer, details of any new products or services, and information that may be of interest to you.
4.2 Intellectual Property
All images and original content on this site are the property of Nothing But Ltd. They must not be reproduced without prior contsent.
By purchasing from our company you agree that your company name or logotype can be used by ourselves purely for the purpose of demonstrating who we have done business with. By showing your mark we are simply showing that we are proud to have provided a service to you. If you would like to opt out of this please inform us in writing or by email.
We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted to the site and will take effect immediately. You should therefore read the terms and conditions each time you make a purchase off a Nothing But website.
The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts. Any person who chooses to access our website from locations outside the United Kingdom is responsible for compliance with applicable local laws.
For customers seeking product(s) to meet specific insurance terms or safety standards, must consult with their insurer and/or the regulator before placing an order. The information and product descriptions found on our website or advice given from a member of our customer service team are meant as a guideline. Nothing But accept no responsibility for choices made on the part of the customer.